- Business name
- Dream Land
- GSTIN
- 32IXNPK4216A1ZS
Effective: 18 September 2026. These standard terms apply to direct bookings made on or after this date, unless different terms are clearly provided and accepted before payment. The time of cancellation is measured against 2 PM on your arrival date, in Indian Standard Time.
Standard cancellation charges
- At least 7 days before check-in: full refund of the accommodation amount paid.
- At least 72 hours but less than 7 days before check-in: 50% of the total confirmed accommodation price is charged.
- Less than 72 hours before check-in, non-arrival (no-show), or early departure: 100% of the total confirmed accommodation price is charged.
The refund is the amount paid minus the applicable cancellation charge, never less than zero. Separately purchased services are subject to the terms disclosed before purchase. Taxes are adjusted as applicable. Special-event, group or promotional conditions apply only when stated in your quote and accepted before payment.
How to cancel or change dates
Email booking@goldenoakresorts.in with your booking reference, lead guest name and requested change. You can also call +91 70257 32522 for assistance. We use the time your cancellation request is received, not the time we reply, to determine the deadline. Keep a copy of your request. We aim to acknowledge requests within 2 working days.
Date changes depend on availability and the new rate. If a change cannot be arranged, the cancellation rules for the original reservation apply. A revised reservation is valid only once confirmed in writing.
Refund method & timing
Eligible refunds are initiated within 7 working days after cancellation and refund eligibility are confirmed. They are returned to the original payment method; the bank or payment provider may take a further 5–10 working days to credit the amount. Working days exclude bank holidays and weekends. Contact us if the refund has not arrived after this period; we will provide the available refund reference and help trace it.
Duplicate payments & failed transactions
If you believe you were charged twice or paid without receiving a confirmation, contact us with the transaction reference, date and amount. Do not send card details, PINs, passwords or OTPs. We will reconcile the transaction and return verified duplicate or unallocated payments in full. A payment receipt alone is not a reservation confirmation.
If we cannot provide your stay
If Golden Oak cancels or cannot provide the confirmed accommodation, you may accept an agreed alternative or receive a full refund of the amount paid for the unprovided service. We will not substitute accommodation without your agreement. For exceptional access restrictions or emergencies, contact us to discuss the available options; applicable consumer rights remain unaffected.
Travel platform bookings
Bookings made through an OTA or travel agent follow the cancellation terms accepted on that platform. Please initiate cancellation with that provider. We will assist with property-side confirmation where required.
Online payments
When online checkout is available, PhonePe processes the payment and returns a transaction result to our reservation system. A debit or payment receipt without a booking confirmation is treated as an unallocated payment and will be reconciled before a booking or refund is issued.